Costa Coffee

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Reviews about Costa Coffee

• Mel Price

  22.05.2018
  ★ ★ ★ ☆ ☆
  Sometimes a bit hit and miss with their customer service. I go to Costa in Tring at least once a week, usually at the weekend, so I do expect it to be busy and I am prepared to queue. The member of staff that takes my order doesn’t usually offer an apology or a ‘thanks for waiting’ though. I have had occasions where I have given over my Costa loyalty card but the points haven’t been put on, meaning I’ve had to take the receipt back and get them added, so a bit frustrating. On occasion they do get my order wrong, then I feel a bit rude trying to get the baristas attention to tell them, especially if there are a lot of people waiting for their drinks to be made, I feel like I’m ‘pushing in’ as it were. The tables aren’t always clean and I don’t think I’ve ever seen a member of staff wipe a table down. They will collect dirty cups etc. and take them away, but not wipe the tables. The highchairs seem very unhygienic; I always take my own wipes to wipe them down before I put my one-year-old in them. There are usually old food bits on the seat and the straps are just filthy. The quality of the food and drink is generally good though, pretty much what I’d expect from Costa. So OK overall, but could do a lot better.

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